Today’s business is where the digital customer is, and enterprises must go the extra mile to create contextual, online user journeys for their customers. Data about every click, like, view, and share, can be the catalyst for creating better offerings. Cloud-native solutions around Internet-of-Things (IoT) and blockchain need massive processing capability churning large volumes of data. Real-time data gathered from every device is essential to enhance product performance, and the need is to shift from data centers to putting ‘data at the center.’
Customer-experience gains priority over applications and IT infrastructure for enterprises aiming to go digital, and applications need to change continuously to address new functionalities and enhance the customer experience. DevOps brings in technology innovation with zero-touch automation across the IT value stream, offers process transformation using lean and agile practices, and enables people to transform through an integrated team model. To improve customer experience significantly, the focus has to be at the intersection of apps and infrastructure.